General terms and conditions of business for the application for a change of address via online form


The online form enables the music user ("customer") to make changes to customer data stored at SUISA ("SUISA"). The following General Terms and Conditions of Business ("GTCB") govern this procedure in addition to the provisions of the data protection declaration on the SUISA website.

Receipt of the application

The application has reached SUISA when the customer obtains a confirmation on screen and via e-mail after having sent his/her online form. From that point in time, the application is being processed by SUISA and thus binding for the customer.

Processing of the application

SUISA may reject applications for the change of customer data without providing any reason. This shall apply in particular in cases where there is any suspicion of misuse as well as for applications which have been submitted providing e-mail addresses other than the one registered with SUISA. A successful change of customer data shall be confirmed to the customer via e-mail.

Correctness of the data

The customer confirms that all details provided in the application form are correct and shall be liable for any additional costs arising for SUISA due to incorrect or incomplete information. The misuse of the online form - especially submitting of applications by unauthorised third parties without the knowledge of the respective customer - may result in civil as well as criminal proceedings.

Zurich, 31 October 2016