Privacy Policy

Thank you for visiting our website and for your interest in our services.  SUISA attaches great importance to the protection of your personal data. SUISA is responsible for ensuring that your personal data is handled and processed in compliance with applicable law.

1             General, scope of application

This Privacy Policy informs you how SUISA collects and uses personal data.

For customers, the privacy statements in the customer forms and information documentation, as well as Article 51(2) of the Federal Copyright Act (FCA) apply. In its relations with principals, associate members and members of SUISA, Article 6.3 of the General Terms and Conditions for Rights Administration are applicable. Certain online services offered by SUISA may be subject to special terms and conditions of use. In case of discrepancies between the aforementioned documents and this Privacy Policy, the Privacy Policy shall prevail.

SUISA may amend this Privacy Policy from time to time. In that case, we shall inform you appropriately, as a rule over our website www.suisa.ch. This Privacy Policy was last amended in June 2018.

2             Data controller

SUISA, Swiss Cooperative Society for Music Authors and Publishers ("SUISA" or "we")
Bellariastrasse 82
8038 Zürich

CHE-105.838.471

3             Personal data

SUISA only collects and processes personal data that is publicly accessible, or which has been communicated to it or entered directly by users, principals, customers or members (e.g. in the context of inquiries, membership or licence applications, or in connection with the use of online services).

Such personal data may consist in names, addresses, other contact particulars, IP addresses, information concerning the use of the website, and other use-related information.

3.1        Data collection when you visit the website

When you visit SUISA's website, certain information is automatically transmitted to and stored by SUISA (log data). Such data can be connected back to the user. This applies in particular to:

  • IP address
  • date, time and duration of access, access status
  • retrieved data, selected pages and/or links, volume of data moved,
  • page from which the site was accessed, top level domain,
  • user's web browser, user's operating system. 

This data is used to safeguard security and for statistical surveys. The data is not evaluated on a personal basis.

3.2        Data collected when registering as an author or publisher

When you register with SUISA, the following data is recorded:

  • contact data (name, address, phone, email),
  • date of birth and nationality (for authors)
  • IPI number

We use such data to identify you, communicate with you and to enable you to use our services to members. After registration, SUISA collects additional data (for example account particulars) for the purpose of providing the requested services.

3.3        Data collection when registering as a customer (online or offline)

SUISA collects the following personal data from customers (users of works):

  • name, contact particulars
  • bank account information

Such data is generally collected through the appropriate forms. We use this data to provide services to the customer. 

3.4        Data collection for subscription to our Newsletter or for contacting website users

If you subscribe to SUISA's Newsletter, your name and email address will be used to send you the Newsletter on a regular basis.

If you fill in the contact form, your contact information will be sent to us and used by us to contact you.

4             Purpose and bases

SUISA collects and processes personal data for the following purposes in particular:

  • processing rights administration, reciprocity and licence agreements;
  • asserting and enforcing entrusted copyrights under civil and criminal law;
  • assessing and collecting royalties and remuneration based on the relevant tariffs;
  • combating piracy;
  • promoting the musical works entrusted to it for management;
  • membership administration;
  • statistical and scientific purposes;
  • communicating with users, customers, members and third parties;
  • optimising SUISA's services and website;
  • evaluating website use;
  • sending newsletters by email;
  • verifications and archiving;
  • ensuring data security, defending SUISA's interests and satisfying its legal obligations. 

SUISA uses the collected personal data to satisfy its statutory, regulatory, tariff-based and contractual obligations. The personal data of website users and newsletter subscribers will be used and processed based on their consent. With regard to certain services, SUISA relies on the need to safeguard legitimate interests such as, for example, the need to ensure security, enforce its claims or improve its offered services.

5             Sharing and disclosing data

SUISA passes on personal data to third parties to the extent necessary for the performance of its duties, or if the data subject has expressly consented thereto, or if it is obliged to disclose such data by law or by a judicial or official order.

Moreover, SUISA may communicate data to sister societies in Switzerland and abroad that process such data in the same way and to the same extent. In so doing, data may reach countries which do not offer the assurance of an adequate data protection comparable with Switzerland’s.

In performing its tasks, SUISA may employ data processors in Switzerland and other countries. The data processors are contractually bound to process the data only to the same extent that SUISA is allowed to do so, and to safeguard the security of the data.

6             Use of cookies / analysis of user behaviour

SUISA's website uses cookies. Cookies are small text files that are saved locally on the cache of the internet browser on the website visitor's computer, smartphone or tablet. The cookies used on our website collect the following data:

  • IP address
  • surfing behaviour (referring website, time spent, click behaviour),
  • device information (device used and browser).

We use this information to evaluate your use of the website, to compile reports on web activities for the site host, and to perform other services associated with website and internet use. The information enables your browser to be recognized and your user settings to be stored (e.g. password, language).

SUISA uses Matomo, an open source program for web analyses, to evaluate user behaviour. The information collected through Matomo is transmitted to a server in Switzerland where it is stored.  Matomo may also pass this information on to third parties if it is required to do so by law or if such parties process the data on Matomo's behalf.

As a rule, the use of cookies can be refused by selecting the appropriate settings on your browser; in that case, however, you may not be able to use all the functions of the SUISA website or the member area. Cookies can be deleted at any time through the settings on the browser of the computer you are using.

7             AddThis bookmarking service (plug-ins)

This website contains AddThis plug-ins to help you set bookmarks and share interesting website content (e.g. on facebook, Twitter, etc.).

AddThis involves the use of cookies. The data produced (e.g. date and time of use or browser language) will be communicated to AddThis LLC in the USA and processed there. Information on data processing by AddThis LLC and the Company’s privacy policy is available at http: //www. addthis.com/privacy. This website explains the type of data processed and the purpose of processing. We do not process the data concerned.

By using the AddThis field, you confirm that you accept processing of the relevant data by AddThis LLC as specified on their website www.addthis.com. You may refuse to allow your data to be used by opting out, in which case an “Opt-out cookie” (http://www.addthis.com/advertising-choices ) will be placed on your computer. For more information, please refer to the above-indicated website of AddThis LLC.

8            Hotjar

We use Hotjar from Hotjar Ltd (Level 2, St Julian’s Business Centre, 3, Elia Zammit Street, St Julian’s STJ 1000, Malta) in order to better understand the needs of our users and to optimise the offering on this website.  Using Hotjar technology, we gain a better insight into the experiences of our users (e.g. how much time users spend on which pages, which links they click on, what they like and dislike, and so on). This helps us to tailor our online offering according to the user feedback.

Hotjar uses cookies and other technologies to collect information about user behaviour and their end devices. In particular, this includes the IP address of the device (only collected and saved in anonymous form), screen size, device type (unique device identifiers), information on the browser used, and location (country only) for displaying our website in the preferred language.

Hotjar saves this information in a pseudonymised user profile.  The information is not used by Hotjar or by ourselves for identifying individual users, nor is it combined with other data on individual users. For more information, please see Hotjar’s Privacy Policy: www.hotjar.com/legal/policies/privacy

Deactivating Hotjar

If you do not want your data to be collected by Hotjar, you can activate the Hotjar opt-out. Here, you can deactivate data collection using Hotjar by clicking on the red “Disable Hotjar” button or activate it again at a later date. Please note: Clearing cookies, using incognito mode/private browsing or using a different browser will result in data being collected again.

9            Google reCAPTCHA

In certain rare cases, we use the "reCAPTCHA" service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA on this website to ensure that the forms provided here are filled in by real users and not unlawfully through machine-based automated processing.

For this purpose, the following data are passed on to Google:

  • Referrer URL (the address of the website the user is coming from)
  • IP address
  • Information about the operating system
  • Cookies
  • Mouse and keyboard behaviour
  • Date and language settings
  • All Javascript objects
  • Screen resolution

We use reCAPTCHA to prevent misuse of our website functionalities through spam, automated processing or by other means. This is our legitimate interest, within the meaning of Article 13(1) GDPR, which constitutes the legal basis for the data processing. For more about reCAPTCHA, visit https://developers.google.com/recaptcha/.  For an overview of how Google uses data, visit https://policies.google.com/privacy?hl=de&tid=231560237376

If you want to prevent behavioural data from being sent to Google, you should log out of Google before visiting our website and delete all Google cookies. You can request the deletion of your data from Google by contacting Google support at https://support.google.com/?hl=de&tid=231560237376.

10             Data security and data storage

SUISA implements state-of-the-art security measures and takes the appropriate organisational steps to protect personal data against unauthorised access, unauthorised use and unauthorised disclosure. You yourself are responsible for the security of the data on any computers used by you.

Communication through SUISA's website and member area is only partly encrypted; communication by email is basically unencrypted and your security and privacy cannot be guaranteed. SUISA declines any liability for any damages incurred by you as user or by any third party in connection with communications made through SUISA's website, member area or by email. SUISA recommends that you avoid sending us confidential information over the internet.

All electronic messages sent to or by SUISA are automatically and invariably archived to ensure their evidential value. Stored data is protected by the appropriate technical and organisational measures, and may only be accessed in justified cases in line with applicable laws and regulations, and by specific persons in defined functions.

Personal data is stored in Switzerland. SUISA stores personal data as long as is necessary for processing purposes.

11             Rights of the data subject

As the data subject, you are entitled to ask SUISA for information about which personal data is processed, and to demand that such data be rectified or deleted. Before giving information or rectifying personal data, SUISA reserves the right to ask the applicant for identification and a written request.

If you have access to SUISA’s website member area and can call up, enter or change data and information about yourself and your works, you may check and rectify your own personal data.

Kindly address any applications and inquiries concerning data protection to our legal department:

SUISA Legal Department

Bellariastrasse 82

8038 Zürich

Phone +41 44 485 66 66 / legalservices@suisa.ch

Status: June 2018