Coronavirus: SUISA extends payment deadline for its customers

Many areas and sectors in Switzerland are currently facing major challenges because of the coronavirus - the players in the cultural sector in particular are massively affected. SUISA is aware that many companies are currently suffering from the consequences. For this reason, SUISA is adapting some of its modalities to exceptional circumstances for the benefit of licensees.


The widespread cancellation of events is not only hitting the event industry hard - many authors and publishers of music, i.e. those whose works are used by our customers, are also among those who suffer. Since events and tours had to be cancelled, many artists are missing out on one of their most important sources of income.


This makes copyright revenues for the use of music all the more important. For this reason, SUISA will continue to send invoices to its customers for events and music use that are still taking place.

However, SUISA adapts some of its modalities to exceptional circumstances for the benefit of licensees.

Extension of the payment deadlines
For invoices issued from April 2020, the payment period for SUISA’s customers will be increased. The extended term of payment is recorded as a date on the invoices. This accommodation in the terms of payment is granted automatically and will be valid until further notice.

Discount for music usages that did not take place
Due to official regulations, various uses of music are and have been impossible. Be it banned events, closed shops or events in hospitality businesses that could inevitably not take place: Copyright fees for usages that have demonstrably not taken place shall not be payable. 

In order to be able to deduct the discount correctly according to each individual case, various procedures will be applied for administrative and technical reasons:


Dance and entertainment in the hospitality industry
Customers who obtain a licence for dance and entertainment in the hotel and restaurant industry according to the Common Tariff H (CT H) can partially benefit from an automatic and deduction of the discount. For all cases where an automatic reduction is not possible due to the data available, we will dispatch the annual invoices in the regular scope. If the invoiced amount is too high due to cancelled events, we will revoke the invoices and reduce them to the actual amount of use according to the feedback from the customers.

Background entertainment

For licensees of the Common Tariff 3a (CT 3a) for background entertainment, the dates of business closures can vary considerably from one company to another. 

We kindly ask you to notify us of the respective business closure dates by using our electronic form: 


  • For your notification, please use the form located at www.suisa.ch/3a  
  • Please note that reimbursements can only be made if no employees were on the business premises and if there were no occurrences of music use in telephone loops or in business vehicles 

Once we have verified the details you submitted, we are going to credit the relevant amounts in line with Common Tariff 3a for full calendar months where no background entertainment took place. For businesses which have been open again since 27 April and would not fulfil these requirements, SUISA is offering a reduction of one calendar month as a gesture of goodwill.


Customers of other tariffs

Licensees of other tariffs who receive periodic invoices for long-term contracts must report any music use that has not taken place to the competent SUISA administration department, whose contact details appear on the invoices. Thus, in the context of a final settlement, the compensation can be adjusted to the actual use made. 


SUISA's offices are closed to the public with immediate effect and until further notice. SUISA remains available to answer questions or concerns of all customers by telephone from Monday to Friday from 9 a.m. to noon and from 1.30 p.m. to 5 p.m. You will find the relevant contact details at www.suisa.ch/en/customers 

From April 2020 and until further notice, SUISA will grant an extension of the payment period on invoices issued. For music not used in connection with the official regulations against the spread of the corona pandemic, copyright fees will be dropped. 


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